Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes: • Account information: name, email address, company name, job title, and password. • Payment information: billing address and payment method details (processed securely via our payment provider; we never store raw card numbers). • Usage data: pages visited, features used, session duration, and actions taken within our platform. • Device & log data: IP address, browser type, operating system, and referral URL. • Communications: messages you send us via email, support tickets, or in-app chat.

We use the information we collect to: • Provide, maintain, and improve our services. • Process transactions and send related information including purchase confirmations and invoices. • Send technical notices, updates, security alerts, and administrative messages. • Respond to your comments, questions, and requests. • Send marketing communications where you have opted in (you can opt out at any time). • Monitor and analyse usage patterns to improve user experience. • Detect, investigate, and prevent fraudulent transactions and other illegal activities.

We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Service providers: companies that perform services on our behalf, such as cloud hosting, payment processing, and email delivery — bound by strict confidentiality obligations. • Analytics partners: aggregated, anonymised data to understand usage trends (e.g., Google Analytics with IP anonymisation enabled). • Legal requirements: when required by law, court order, or governmental authority, or to protect the rights and safety of Ignitova or others. • Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, with user notification.

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by emailing contact@ignitova.com. We will process deletion requests within 30 days, subject to legal retention obligations (e.g., financial records required for tax compliance may be retained for up to 7 years).

We implement industry-standard security measures including: • TLS 1.3 encryption for all data in transit. • AES-256 encryption for data at rest. • Regular third-party penetration testing. • SOC 2 Type II compliance. • Role-based access controls and audit logging. Despite these measures, no security system is impenetrable. We encourage you to use a strong, unique password and to contact us immediately if you suspect any unauthorised access.

We use cookies and similar tracking technologies to operate and improve our services. Please refer to our Cookie Policy for full details on what cookies we set, their purpose, and how to manage your preferences.

Depending on your location, you may have the following rights: • Access: request a copy of the personal data we hold about you. • Rectification: request correction of inaccurate data. • Erasure: request deletion of your personal data. • Portability: receive your data in a machine-readable format. • Objection: object to processing of your data for direct marketing purposes. • Withdraw consent: where processing is based on consent, withdraw it at any time. To exercise these rights, contact us at contact@ignitova.com. We will respond within 30 days.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a prominent notice within our platform at least 14 days before the changes take effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at: Ignitova Technologies Private Limited Email: contact@ignitova.com Address: SP Sukhobristi Complex,Newtown, Kolkata, West Bengal 700135, India.